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Notifications

Notifications send outbound email to one or more recipients in response to specific activities in ServiceNow. Notifications can be sent when:
  • Records are inserted or updated
  • Events are generated
  • The Notification activity executes in a workflow
 Administrators can use the Application Navigator in the main ServiceNow browser window to open User Administration > Users to see a list of user records.
  • Email: User's email address
  • Calendar integration: Set to either --None-- or Outlook. When set to Outlook, users can receive calendar appointment notifications.
DEVELOPER TIP: To force a notification to be sent even if recipients have unsubscribed, developers can modify the Notification form layout to include the Force delivery field. When selected, notifications are sent regardless of user notification preference settings.

 DEVELOPER TIP: ServiceNow sends notifications to all recipients in the Who will receive section even if those users are not authorized to view the record. If the record contains sensitive or protected data, consider restricting the recipient list to just those users and groups who normally have access to it, and do not enable the Subscribable option.

 DEVELOPER TIP: Maximum notification size including attachments is 26 MB. This size includes MIME encoding which increases attachment size by 137%.

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